Called on a Monday to schedule an appoint for our washer and service wasn’t available until that Friday. Was told a technician would show up between 9-1. Once 1 rolled around and no one showed I called the office and was told by Carla that the technician lost track of time and would now show between 1:30 and 2:30. Isn’t it nice how they can “loose” track of time while I’ve just been sitting here “staring” at time. Hopefully he shows up between my “new” scheduled time and “hopefully” we won’t have to wait another week for repairs. Will update and hopefully change our rating.
Update: Tech showed shortly after 2:30 and THANKFULLY had the part needed to fix our washer. He was apologetic and professional for being late. I’d give them a 5 star had the office communicated with me regarding his delay.
Review
LA appliance the E. Lancaster office was refered by my home warranty co. LA Appliance called and scheduled my appt right away. The technician named Jonny was very professional, knowledgeable and committed to the job. He was on time and completed what he could in a timely fashion. He explained everything thoroughly and made sure I understood what was happening. He needed to order a part for my microwave, which he did. They called back once the part arrived less than a week later to scheduled the follow up appt. The office called to inform me that the tech was on the way. Jonny came back with the same professional demeanor, explained what he was doing and installed the part without issue. 5 star