Very disappointed with my experience at Axcess. We initially approached a broker from this agency almost two years ago when we first decided we wanted to buy a home. Because my partner is self-employed, we knew things could be more challenging and thus sought out someone who had experience with this. This broker stated he understood self-employment and assured us we were in good hands. At the time he advised us to wait until we were financially stronger and my partner's business was more established. Over the course of the last year and a half, we did everything possible to save more money. I even got a higher paying job. Fast forward to this month, when we finally found a house we wanted to buy. We approach this broker again who stated it would take at least 5 business days to get things into place. This struck us as a odd, as we had heard from others that turn around could be as quick as 48 hours. Regardless we trusted that this person knew our financial position well enough. After submitting multiple documents and increasing our down payment to 15%, we noticed that things kept dragging on despite having been told that a credit union was on board. I connected with this broker practically every day to check in, and he assured me time and time again that things were moving along well and that we should not be concerned. He stated that our credit was strong and that we had more than what we needed in the bank. Ultimately we were denied financing with little time to spare and we had to withdraw our offer.

As a single person, buying a house can be an intimidating experience. However, after one phone call with Marie the stress was immediately lifted. She was quick to produce results and kept my best interest in mind offering her honest opinion on what mortgage would be best suited for me. She was available for every phone call and text, walking me through any questions I had making this an amazing experience. I received the keys to my new house a few weeks ago and I am extremely grateful to Marie for her excellent customer service with a personal touch.

We went to our bank to get a home purchase mortgage and got turned down by the bank because we did not meet the banks self employed mortgage program. We had an offer to purchase with a finance condition. Like many small business owners we have deductible operating expenses which left our taxable income low and we had no idea how to qualify for a mortgage. We were lucky to be referred to Axcess owner Marie Copeland by one of her past clients. Wow, what a difference! First of all, this lady is very approachable and understanding. She did everything over the phone. This woman really knows her mortgage business and can quickly zero into your problem. Marie explain the no income verification mortgages. She gave us a list of documents to email to her and boom, couple of days later we had a mortgage! Don't waste your time on banks in Canada, they don't care about you. Marie is an experienced mortgage broker who knows what she's doing and you will get good mortgage advice and help. I recommend this Hamilton mortgage broker to everyone.